Privacy policy

Introduction and who we are

This Privacy Policy explains how USA Tire Solutions collects, uses, stores, and protects information when you visit our website, contact our Tucson location, request tire services, or otherwise communicate with our team. USA Tire Solutions provides professional tire installation, replacement, repair, balancing, and related automotive support for drivers across the United States, with a focus on clear communication, dependable workmanship, and respect for customer privacy. By using this website or submitting information through our contact channels, you acknowledge the practices described in this policy. If you do not agree with these terms, please discontinue use of the site and contact us by phone before sharing personal details.

Information we may collect

We may collect information you voluntarily provide when you call, email, or complete an inquiry form. This can include your name, phone number, email address, preferred contact method, vehicle make and model, tire size notes, service preferences, appointment timing, and a description of the issue you need resolved. When you visit our physical location at 2480 N Oracle Rd, Tucson, AZ 85705, United States, our staff may record service details needed to complete installation, repair, balancing, or replacement work. We may also keep limited records of invoices, warranties associated with products we install, and follow-up reminders that help us deliver reliable aftercare. Technical information such as browser type, device category, approximate region, and pages viewed may be processed by hosting systems as ordinary website request data. We do not ask for unnecessary sensitive data, and we encourage you not to send payment card numbers through unsecured email.

How we use your information

USA Tire Solutions uses personal information to respond to service requests, schedule appointments, prepare accurate tire recommendations, confirm vehicle readiness, process service documentation, and improve the clarity of our customer experience. We may use contact details to send appointment confirmations, readiness notices, warranty reminders, or answers to questions about installation, repair, and balancing. Aggregated, non-identifying insights may help us understand which services customers seek most often so we can staff our shop appropriately and keep wait times reasonable. We do not sell personal information to third-party marketers. Customer satisfaction, affordable pricing, and dependable service remain our priorities, and privacy support those priorities by building trust.

Legal bases and legitimate interests

Where applicable law requires a stated basis for processing, we rely on performance of a service request you initiate, our legitimate interest in operating a safe and efficient tire shop, compliance with recordkeeping obligations, and, when required, your consent. Legitimate interests include preventing fraud, protecting staff and customers on site, documenting workmanship for warranty support, and improving communication about tire safety. You may withdraw consent for optional communications at any time by emailing [email protected] or calling +15208828977. Withdrawal does not affect processing already completed lawfully or records we must retain for tax, warranty, or safety reasons.

Sharing and service providers

We share information only when needed to complete your service, comply with law, or protect rights and safety. Examples include tire suppliers or warranty administrators when a claim requires vehicle and product details, payment processors for in-person or approved remote payments, and professional advisors bound by confidentiality. Hosting and email providers may process limited technical or message data to deliver communications. We do not authorize these parties to use your information for unrelated advertising. If a legal request is received, we review it carefully and disclose only what is required.

Retention, security, and your choices

We retain service and contact records for as long as reasonably necessary to fulfill the purpose collected, honor warranties, meet accounting requirements, and resolve disputes. When retention is no longer needed, we delete or de-identify information in a practical manner. We apply administrative and technical safeguards appropriate to a local tire service business, including limited staff access and secure handling of printed work orders. No method of transmission or storage is perfectly secure, so please use strong passwords on your own devices and avoid sending sensitive data over public computers. Subject to applicable law, you may request access, correction, or deletion of personal information we hold about you by contacting USA Tire Solutions at [email protected], +15208828977, or 2480 N Oracle Rd, Tucson, AZ 85705, United States. We may need to verify your identity before fulfilling a request. This policy may be updated periodically to reflect operational or legal changes; the date shown on this page indicates the latest revision. Continued use of our website after updates means you accept the revised policy.

Children, California notices, and international visitors

USA Tire Solutions does not knowingly collect personal information from children under thirteen for marketing purposes. Tire service appointments are intended for adults who own or operate vehicles. If you believe a minor provided information through a contact channel, email [email protected] so we can delete it promptly. Residents of California and other states with privacy statutes may have rights to know categories of personal information collected, request deletion subject to legal exceptions, and ask whether information was sold or shared for cross-context advertising. We do not sell personal information. International visitors who contact our Tucson shop at 2480 N Oracle Rd, Tucson, AZ 85705, United States understand that information may be processed in the United States. We keep this Privacy Policy aligned with operational reality: professional tire installation, replacement, repair, and balancing supported by clear communication. Call +15208828977 if you need help exercising a privacy request or clarifying how appointment notes are stored after your vehicle leaves the bay.